Thursday, November 24, 2016

Mystery Quest

Kiki van de AMP stuurt me een vragenlijst over mijn ervaringen als klant van de apotheek om de hoek.

Bij de AMP zijn ze daar goed in, marktleider feitelijk, lees ik op LinkedIn:
AMP onderzoekt de kwaliteit van dienstverlening vanuit geldende normen en richtlijnen, vanuit klanten, medewerkers en interne processen.
Voor medewerkers in openbare apotheken staat AMP bekend als de standaard als het gaat om het Mystery Quest Programma.
AMP ondersteunt bij de verbetering van de dienstverlening en organiseert jaarlijks de Landelijke Kwaliteitsdag Apotheken.
Dat "Mystery Quest Programma" lijkt me heel vreemd.  Waarom zouden ze het met een Q spellen? Zou het dan in het Nederlands ook mysterie-kwast zijn in plaats van mysterie-gast?

De vragen die ik moet beantwoorden zijn ook niet allemaal even snugger:
Drie vragen, een antwoord


De apotheek kan vast wel bloeddruk meten, zo moeilijk is dat niet.
"Waarschijnlijk" zou ik dus antwoorden maar dat is geen optie.

"Heeft u dit weleens gedaan?"
Nee

"Of weet u dat dit kan?"
Dit is een strikvraag. Ze geven door het zo te vragen al aan dat het kan en vragen vervolgens of ik dit nu weet.
Ja natuurlijk weet ik het nu, maar of ik het daarstraks al wist is wat anders.

Hoe kun je nu op die drie vragen die alle drie vraag nummer 10 zijn, één antwoord geven?

Dit is een bloeddrukverhogend vragenformulier. De Landelijke Kwaliteitsdag Apotheken lijkt me een gevaarlijke dag als je pillen slikt.






Thursday, November 17, 2016

Beroerte: hoe sneller hoe beter

Hoe sneller hoe beter, beroerte doet je goed
Bob stuurt me dit knipsel. Een specialist die al vroeg wist dat zijn toekomst in de neurologie lag, vindt kennelijk dat men niet snel genoeg kan beginnen aan een beroerte.

Daar zit wat in, want als je jong bent, herstel je ook vlotter.

Toch had Bob, die hier zelf ervaring mee heeft, liever wat langer gewacht want ziekte, ook die waarvan je 'beter' wordt, komt eigenlijk altijd ongelegen.

De volgende columns van de arts kunnen zo openen:

Hartinfact -- je kunt er niet snel genoeg bij zijn

Longembolie -- je kunt het maar beter gehad hebben








Wednesday, November 16, 2016

Tic Tac, Traveling Trump style?


Part of a snack box that I received during my long flight home today was this tiny tiny package containing 4 Tic Tacs. 

Now I wonder: has this item been added to the pack after the American President-Elect with tiny hands was on tv bragging about how he takes Tic Tacs right before abusing women? 

Is this something the airline wants to facilitate when many travelers are seated very close together for hours, sometimes in the dark?

Thursday, November 10, 2016

Difficult and Inconvenient Times

You'd think matters were bad enough in the US soon with the kind of president that would prompt the US to issue a No Fly Zone, plans for Regime Change and a drone fest if it was any other country where an irresponsible madman would have access to weapons of mass destruction and twitter.

But now Microsoft comes in to make life for their customers a little worse still.

After the recent upgrade of Outlook.com it turns out that mail can be randomly sent to anyone, which is tactfully worded to cause the least alarm while still convincing all users that they absolutely must go through a tedious step-by-step procedure to help correct the force fed update:
unintended recipients getting added when replying to emails, or other issues 
This is also an alarming paragraph:

Thank you for being an Outlook.com customer. We recognize that changes like this can be difficult and inconvenient at times. We bring a change like this only after thoughtful consideration. In this case, we are confident that you will love the benefits and performance of the new Outlook.com.
The "thank you..." sounds much like an attempt by the captain of an airplane in distress to calm down his panicked load of passengers. As if the passengers have an easy way to opt out of being on board at this time.  The airline assures every passenger that they all may survive these difficult and inconvenient times if they follow the instructions precisely. The sudden drop in cabin pressure and random stuff flying around has been done after careful consideration and one is confident that everyone will be so relieved if and when landed, that the benefits of this enhanced performance will be truly appreciated.

What surprises me most is the FAQ at the end.

This message has been sent out in a great hurry, even skipping the translations in order not to lose any time, and still there have already been Frequently Asked Questions?

Or is it Fiercely Anticipated Questions.

Outlook.com seems a product to avoid.


Outlook.com
Action Required: Re-connect Outlook 2016/2013 to Outlook.com after upgrade
Earlier this year we introduced the new Outlook.com, which helps you focus on what matters, collaborate effortlessly, and get more done. As part of the Outlook.com upgrade, we have moved your account to a more secure and reliable infrastructure.
Now that your Outlook.com account has been upgraded, you’ll need to re-connect Outlook 2016 or Outlook 2013 to your Outlook.com account to ensure the best experience. If you do not re-connect to your upgraded Outlook.com account, you may experience email or calendar sync issues, unintended recipients getting added when replying to emails, or other issues listed  here
Action Required: Please follow the steps below based on the number of accounts you have connected to Outlook 2016/2013.
Option 1: If Outlook.com is the primary or only account you are accessing via Outlook 2016/2013:
Create a new Outlook profile and then add your Outlook.com account when prompted.
Note that you do not need to delete the old profile first and can refer to it to get the new one set up.  Once you have the new profile set up, you should select to “Always use this profile” option, or delete the old profile. 
Option 2: If you have multiple accounts in an Outlook 2016/2013 profile: 
First, remove your account from your existing profile. Refer to "Remove an email account” section of this article.
Then, re-add your Outlook.com account to your existing profile.
Note: For both the options above, when you add your account (via File > Account), enter your Name, Email, and Password and let Outlook automatically configure your account. 
Thank you for being an Outlook.com customer. We recognize that changes like this can be difficult and inconvenient at times. We bring a change like this only after thoughtful consideration. In this case, we are confident that you will love the benefits and performance of the new Outlook.com
Sincerely,
The Outlook.com team 
Note: Given this requires action by you, we wanted to send you this notice right away in English and will follow up with the same information in your preferred language soon.
FAQ:
Q. What happens if I don’t re-connect my Outlook.com account to Outlook 2016 or 2013 after upgrade?
A. If you are accessing your Outlook.com emails via Outlook 2013 or Outlook 2016, we recommend following the steps above to re-connect your Outlook.com account to Outlook 2016/2013 to ensure the best upgrade experience and to avoid any issues. If you need help with any of the steps above or have follow-up questions, please refer to the support article here.
Q. Will I lose any data if I delete my old Outlook.com account? 
A. No, you will not lose any Outlook.com data by deleting your account. 
Q. Where can I get help if I have trouble reconnecting my Outlook.com account to Outlook 2013 or 2016? 
A. For detailed step-by-step instructions, please refer to the help article here.